Right of withdrawal

RIGHT OF CANCELATION

There is a 14-day full right of return on items purchased on the website.

The 14 day period starts on the day the order is delivered.

You will be responsible for any return costs.

Requests for cancellation must be notified to us no later than 14 days after delivery and returned to us. latest 14 days after we are informed of your use of the right of withdrawal.

Requests to exercise the right of withdrawal must be sent by email to kontakt@ayava.dk. The message must clearly state your desire to exercise the right of withdrawal. You can also use the standard cancellation form, which you will find at the bottom of the terms and conditions.

Unclaimed packages

If you have forgotten to pick up your package and it has been returned to us, you must send us an email to kontakt@ayava.dk stating that you either want the package sent again or want to return it. If you want the package sent again, we will send a charge of 39 DKK for shipping, which must be paid before we send the package. If you want the money refunded, we will charge a fee of 39 DKK (for the return shipping), which will be deducted from the original amount.

CONDITION OF THE GOODS UPON RETURN

You are liable for any diminished value of the goods caused by handling other than what is necessary to establish the nature, properties and function of the goods. This means that you must try the goods in the same way as if you were shopping in a physical store.

If the item has been tested beyond what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will receive a smaller part or none of the purchase price back. It is up to AyAva to assess the condition of the item.

Refund of the purchase amount

If you regret your purchase, you will get your money back. If the item has diminished in value, we will deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (this does not apply to additional delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we receive your notification that you wish to cancel the agreement.

We will refund the money using the same payment method you used for the purchase, unless we have agreed otherwise.

We may withhold payment until we have received the item, unless you send us documentation that you have returned it.

RIGHT OF COMPLAINT

There is a 2-year warranty on products according to the Danish Sales Act. The warranty applies to all defects in software, materials and manufacturing.

Complaints regarding errors and defects must be reported to  AyAva within a reasonable time after receipt of the goods. If you make a complaint within two months of discovering the defect, the complaint will always be timely.

We will refund reasonable shipping costs. in the event of justified complaints .

The complaint is void in the event of incorrect or unusual operation of the product.

AyAva covers the return costs to a reasonable extent.

When returning, please contact the company:

AyAva

Red days all 5

2610 Rodovre

Email: kontakt@ayava.dk
Tel. no.: 22919151

Complaints will not be accepted if these are sent cash on delivery.